CUSTOMER RETURN / FREIGHT CLAIM PROCEDURE

This procedure explains the steps customers must follow when reporting freight damage, shortages, nonconformance claims, or return requests. For governing commercial terms, warranty limitations, liability limitations, and other sale terms, see the Slideways, Inc. Terms and Conditions of Sale.

To assist with timely review and processing of freight damage claims, shortages, nonconformance claims, or return requests, Buyer should follow the procedures below:

1. Inspect all shipments immediately upon receipt.
2. Note any visible freight damage, shortages, or packaging damage in detail on the carrier’s Bill of Lading (“BOL”) or delivery receipt at the time of delivery.
3. The carrier driver must acknowledge the damage notation by signature on the BOL or delivery receipt.
4. If the carrier utilizes an electronic or digital delivery receipt and no paper copy is available, Buyer shall:
   • Write the damage notation on the packing slip or separate document,
   • Reference the applicable BOL or shipment number,
   • Obtain the printed name and signature of both the carrier driver and Buyer’s receiver, and
   • Retain a copy for submission to Seller upon request.
   • Photos must be taken of packaging, material with packaging and all packaging must be kept until the carrier has received all data necessary to file the claim.
5. Report any visible freight damage, shortage, or nonconformance to Seller in writing within five (5) Business Days after delivery.
6. Preserve all packaging, pallets, containers, labels, and damaged material for carrier and/or Seller inspection.
7. Provide photographs of:
   • Packaging
   • Shipping labels
   • Pallets/crates
   • Damaged Products
   • Overall shipment condition
8. Concealed freight damage not reasonably discoverable at delivery must be reported in writing within five (5) Business Days after discovery and no later than fifteen (15) calendar days after delivery.
9. Do not use, alter, repair, modify, return, or dispose of allegedly damaged or defective Products until Seller and/or the carrier has had a reasonable opportunity to inspect the Products.
10. No Products may be returned without Seller’s prior written authorization and issuance of a Return Material Authorization (“RMA”) number.
11. Buyer shall cooperate with Seller and any applicable carrier investigation relating to freight damage, shortage, or nonconformance claims.
12. Failure to follow these procedures may impair Seller’s ability to investigate or pursue carrier recovery and may result in denial of any claim, credit, adjustment, replacement, or return request.
13. This procedure is intended to supplement, not replace, the Slideways, Inc. Terms and Conditions of Sale. In the event of any conflict between this procedure and the Terms and Conditions of Sale, the Terms and Conditions of Sale shall control unless otherwise expressly agreed by Slideways, Inc. in writing.